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Discussion: What are your favorite third-party integrations? 0 votes 0 comments -
Question: How to create a view that shows tickets assigned to my group but not yet assigned to an agent? 0 votes 0 comments -
Bug: Time tracking applet crashes when a ticket is merged 0 votes 0 comments -
Idea: Advanced search functionality with custom fields 0 votes 0 comments -
Discussion: Best practices for managing a knowledge base? 0 votes 0 comments -
Question: How to set up SLA policies for different customer tiers? 0 votes 0 comments -
Bug: Exported CSV file is garbled for non-English characters 0 votes 0 comments -
Idea: AI-Powered Ticket Categorization and Routing 0 votes 0 comments -
How-To: Can I create a view that shows tickets with no public comments in the last 48 hours? 0 votes 0 comments -
Discussion: What are your strategies for reducing ticket volume? 0 votes 0 comments -
Idea 6324: AI-powered suggestions for canned responses 0 votes 0 comments -
Bug Report: Time tracking app is not calculating durations correctly 0 votes 0 comments -
Feature Request: 'Snooze' functionality for tickets 0 votes 0 comments -
Discussion: How do you onboard and train new support agents? 0 votes 0 comments -
Idea: A sandbox environment for testing triggers and automations 0 votes 0 comments -
Bug Report: The 'Next SLA Breach' column in views is not sorting correctly 0 votes 0 comments -
Feature Request: Watermarking for images in knowledge base articles 0 votes 0 comments -
How-To: Can I use the API to find all tickets that have a specific attachment type? 0 votes 0 comments -
Discussion: How do you handle support for customers on a free plan? 0 votes 0 comments -
Idea: A 'dark mode' for the agent interface 0 votes 0 comments -
Bug Report: Custom fields with regex validation are not working on the new ticket form 0 votes 0 comments -
Feature Request: Ability to schedule knowledge base articles for publishing 0 votes 0 comments -
How-To: Set up a dedicated email address for a specific ticket form - Update 2692 0 votes 0 comments -
Discussion: What are your go-to metrics for measuring customer satisfaction? 0 votes 0 comments -
Idea 9153: Conditional fields in ticket forms 0 votes 0 comments -
Bug Report: Search indexing seems to be delayed by several hours (Ticket 8788) 0 votes 0 comments -
Feature Request: 'Internal Note' option in the mobile app 0 votes 0 comments -
How-To: Can I create a trigger that only fires on the second reply from a customer? 0 votes 0 comments -
Discussion: Best practices for managing and merging duplicate user accounts 2634 Featured 0 votes 0 comments -
Idea 3748: Granular permissions for agents based on ticket tags 0 votes 0 comments
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Featured posts
- Discussion: Best practices for managing and merging duplicate user accounts 2634
- Discussion: How Are You Using AI-Powered Features in Your Workflow?
- Idea: A 'Sandbox' or 'Staging' Environment for Testing
- Discussion: Best Practices for Onboarding and Training New Support Agents?
- How-To Question: Can I create a report that shows me the 'tags' used on tickets over the last month?
- Bug Report: Pasting content from Google Docs into articles breaks formatting
- Feature Request: Audit Log for Changes to Automations and Triggers
- Discussion: What are your most-used and most-loved integrations?
- How-To: Bulk import users with custom fields?
- Bug Report: Scheduled Reports are Failing to Run
- Feature Request: 'Internal Note' Template Library
- Discussion: Transitioning from a Tiered Support Model to a 'Swarming' Model
- Bug Report: Custom Field of 'Date' Type is Off by One Day
- Discussion: Managing Support Agent Burnout - What's Working for You?
- How-To: Setting up a Follow-up Automation for 'Solved' Tickets?
- Bug Report: Images in Knowledge Base Articles Appear Broken on Mobile Devices
- Question: How to Automatically Assign Tickets Based on Customer's Language?
- Bug Report: API Rate Limits Seem Inconsistent and Poorly Documented
- Discussion: How Are You Measuring Agent Performance and Productivity?
- How-To Question: Best Practices for Setting Up an SLA Policy for VIP Customers?
- Feature Request: Conditional Logic for Ticket Forms
- Feature Request: Add a 'dark mode' to the agent interface
- Idea: Allow for conditional fields in ticket forms
- Discussion: How are you using the customer satisfaction scores?
- Feature Request: Add support for Markdown in ticket comments
- Idea: Deeper Integration with Slack for Real-Time Notifications
- Question: How to handle multi-language support for automated responses?
- Idea: 'Snooze' functionality for tickets
- Feature Request: Customer-facing ticket history portal
- Idea: A 'merge users' feature for duplicate accounts
- Feature Request: More granular permissions for agents
- Feature Request: 'Internal Note' Template Library
- Idea: Conditional Fields in Ticket Forms based on Priority
- Discussion: What Are Your Strategies for Onboarding and Training New Support Agents?
- Discussion: How Do You Keep Your Knowledge Base Content Up-to-Date?
- How-To Question: How Can I Set Up a CSAT Survey to be Sent After a Ticket is Solved?
- Discussion: What Are Your Favorite Time-Saving Tips and Tricks?
- How-To Question: Can I Create a Private Community for a Specific Group of Users?
- Feature Request: The Ability to 'Snooze' a Ticket
- Discussion: How Do You Handle Difficult or Irate Customers?
- How-To Question: Is it Possible to Merge Two User Accounts?
- Idea: A More Robust and Flexible Reporting Dashboard
- How-To Question: Can I Automate Ticket Tagging Based on Keywords?
- Feature Request: Customizable Agent Statuses