Feature Request: 'Internal Note' Template Library

Our support agents often write the same internal notes for common issues to provide context for other team members. It would be a huge time-saver if we could create and manage a library of templates for these internal notes, similar to how macros work for public replies. For example, we could have a template for 'Escalating to Engineering' that includes a checklist of information to provide. This would not only speed up our workflow but also ensure consistency in how we document and escalate tickets. Please consider adding a feature that allows us to create, save, and easily insert pre-written internal notes.