Feature Request: Conditional Logic for Ticket Forms

Our support team handles requests for multiple product lines, each with its own set of required information. Currently, we have one massive ticket form, and agents have to scroll past dozens of irrelevant fields. This is inefficient and leads to errors. We desperately need the ability to implement conditional logic. For example, if a user selects 'Product A' from a dropdown, the form should dynamically show only the fields relevant to Product A (like 'Version Number' or 'Hardware Model'). If they select 'Product B', a different set of fields should appear. This would dramatically streamline the ticket submission process for both our customers and our internal teams, ensuring we get the right information from the start and reducing back-and-forth communication. This seems like a fundamental feature for any modern helpdesk.