Admin Smith
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Activity overview
Latest activity by Admin Smith-
Admin Smith created a post,
Bug Report: Pasting content from Google Docs into articles breaks formatting
Whenever we try to create a new knowledge base article by pasting content from a Google Doc, the formatting becomes completely corrupted. Bullet points and numbered lists lose their indentation, hy...
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Admin Smith created a post,
Question: Is it possible to restrict access to certain views by role?
As an admin, I'd like to create some views that are only visible to our support managers. For example, I'd like to have a view that shows all tickets with a negative satisfaction rating, but I don'...
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Admin Smith created a post,
Feature Request: An audit log for changes to automations and triggers
As an admin, I am responsible for maintaining our system's business rules. It can be very difficult to troubleshoot issues when an automation or trigger is not working as expected, especially in a ...
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Admin Smith created a post,
Discussion: What Metrics Are You Using to Measure Customer Satisfaction?
Beyond the standard CSAT and NPS scores, what other metrics are you using to measure customer satisfaction? We're looking to get a more holistic view of our customers' experience, and we're interes...
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Admin Smith created a post,
Discussion: What are your thoughts on using chatbots for customer support?
We are considering implementing a chatbot to help us with our customer support. I'm curious to know what your thoughts are on this topic. Have you had any success with using chatbots? What are the ...
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Admin Smith created an article,
Deactivating or Deleting Your Account
Closing Your AccountWe're sorry to see you go. This article explains the difference between deactivating and permanently deleting your account.Deactivating vs. DeletingDeactivating: This is a tempo...
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Admin Smith created an article,
Inviting and Managing Team Members
Collaborate with Your TeamYou can invite your colleagues to collaborate within your workspace. This article explains how to add new users and manage existing ones.How to Invite a New UserGo to 'Set...
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Admin Smith created an article,
Updating Your Profile and Personal Information
Keeping Your Profile Up-to-DateIt's important to keep your personal information current. This ensures you receive important notifications and that your team members have the correct contact details...
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Admin Smith created an article,
Security Best Practices for Your Team
Keeping Your Account SecureSecurity is a shared responsibility. Here are some best practices we recommend for all teams to keep your data safe.1. Use Strong, Unique PasswordsAvoid using simple pass...
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Admin Smith created an article,
User Roles and Permissions Explained
Managing Team Access with User RolesOur platform provides a flexible role-based access control system to help you manage what different users can see and do. This ensures both security and operatio...