Agent Williams

I want to improve our customer service by automatically following up on solved tickets. The goal is to send an email to the customer, say, 3 days after their ticket was marked as 'Solved', asking i...

The current agent dashboard is too rigid and doesn't give us the flexibility we need. Every agent has a different workflow, and the one-size-fits-all approach isn't working. I would love to see a c...

I spend the majority of my day looking at the agent interface, and the bright white background can be very straining on the eyes, especially late at night. I would love to see a 'dark mode' option ...

Our team is looking to revamp our use of tags. We currently have a bit of a 'wild west' situation where agents are creating tags on the fly, and it's become very messy and inconsistent. We want to ...

We've noticed that the 'CC' field is not working correctly on the Zendesk mobile app. When we try to add a CC to a ticket, the app crashes. This is happening on both iOS and Android devices. We've ...

To encourage more active participation in our community, it would be great to have some built-in gamification features. I'm thinking of things like badges for a certain number of posts or solutions...

The default agent statuses (e.g., 'Online', 'Away', 'Invisible') are a good start, but they don't fully capture the nuances of our team's workflow. We would love the ability to create custom agent ...

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