How to Submit a Support Ticket

Getting Help from Our Support Team

If you can't find an answer in our Help Center, our support team is ready to assist you. Here’s how to submit a support ticket effectively.

Submitting a Ticket

1. Click the 'Help' or 'Support' button located at the bottom-right of your screen.
2. A window will pop up. You can first try searching for your issue.
3. If you can't find an answer, click the 'Contact Us' or 'Leave a message' button.
4. Fill out the form with a clear, descriptive subject and a detailed description of the issue.

What to Include in Your Request

To help us resolve your issue faster, please include:

• A step-by-step description of what you were doing.
• The expected result and the actual result.
• Any error messages you received.
• Screenshots or a screen recording of the issue.