Agent Davis

We've all had to deal with angry or frustrated customers, and it can be one of the most challenging parts of the job. I'm curious to hear about the strategies and techniques that other agents have ...

I rely on the mobile app to stay on top of urgent tickets when I'm away from my desk. However, I've noticed that the push notifications are not coming through reliably. I will often open the app an...

I'm interested to know what other people's thoughts are on using AI and chatbots in customer support. We're currently considering using a chatbot to handle some of our more basic queries, but we're...

We're looking to enhance our Zendesk instance with some powerful integrations, and I'm curious to know what the community recommends. What are your must-have apps from the Zendesk Marketplace? We'r...

We've been experiencing issues with the community search functionality. It appears that the search is not correctly handling variations of keywords, such as pluralization or different tenses. For e...

I know this might seem like a small thing, but I would love to see a 'dark mode' for the agent interface. I spend a lot of time looking at the screen, and I find that the bright white interface can...

We all have to deal with difficult customers from time to time. I'm curious to know what your strategies are for handling these situations. How do you de-escalate a tense situation? How do you stay...

The current search functionality is good for basic queries, but it falls short when we need to perform more advanced searches. We would love to see the ability to search for tickets based on the va...

We often prepare our knowledge base articles in advance, especially for new feature releases. It would be a fantastic addition to be able to schedule these articles to be published at a specific da...

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