Peter Jones

We are migrating from another system and need to import about 5,000 users. Each user has several custom fields that we need to preserve, such as 'Account ID' and 'Subscription Plan.' I've seen the ...

We've been experiencing a persistent issue with CSV exports. Whenever a ticket contains special characters, particularly accented characters like 'é', 'ü', or 'ñ', the exported CSV file corrupts th...

It would be a huge improvement to our workflow if we could show or hide certain ticket fields based on the value of another field, specifically the ticket category. For example, if a user selects '...

We're looking to set up a knowledge base in Zendesk Guide to help our customers find answers to their questions without having to contact support. We've looked at the documentation, but we're not s...

We're in the process of migrating three of our sister companies into our main Zendesk account. We're a bit overwhelmed with the best way to set up the brand-specific triggers, automations, and macr...

We frequently have users who accidentally create multiple accounts with different email addresses. This creates a lot of confusion and makes it difficult to track a user's complete support history....

We've created several custom fields that are supposed to be displayed on our ticket form, but for some reason, they're not showing up. We've double-checked the settings and have confirmed that the ...