Idea: Conditional Fields in Ticket Forms based on Category Selection

It would be a huge improvement to our workflow if we could show or hide certain ticket fields based on the value of another field, specifically the ticket category. For example, if a user selects 'Hardware Issue' as the category, we want to display a field for 'Asset Tag'. If they select 'Software Issue', we'd want to show a field for 'Operating System' and 'Software Version'. Right now, all these fields are visible all the time, which clutters the form and confuses our users. This feature would allow us to create a much more streamlined and intuitive ticket submission process, ensuring we get the right information from the start. This would reduce back-and-forth with the user and significantly speed up our resolution times. Many other platforms offer this kind of dynamic form functionality, and we would love to see it implemented here.