Admin Jones
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Activity overview
Latest activity by Admin Jones-
Admin Jones created a post,
Bug Report: API Rate Limits Seem Inconsistent and Poorly Documented
We are developing an integration that relies heavily on the API, but we are running into what seems like inconsistent rate limiting. The documentation states a certain number of requests per minute...
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Admin Jones created a post,
Idea: Implement an audit log for changes to macros and automations
We have a large team of admins and agents with permission to edit macros, triggers, and automations. It's become very difficult to keep track of who is making changes and why. We've had a few insta...
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Admin Jones created a post,
Question: What is the best way to bulk import a large number of users?
We are in the process of migrating from another system, and we need to import several thousand user accounts. What is the recommended best practice for doing this? I see that there is a CSV import ...
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Admin Jones created a post,
Discussion: Best Practices for Managing a Large Knowledge Base
Our company's knowledge base has grown to over 1,000 articles, and we're starting to struggle with maintaining its quality and organization. I'm curious to know how other large teams are managing t...
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Admin Jones created a post,
Discussion: How Do You Keep Your Knowledge Base Content Up-to-Date?
Keeping a knowledge base up-to-date is a never-ending challenge. I'm curious to know what processes and strategies others are using to ensure that their content is accurate, relevant, and helpful. ...
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Admin Jones created a post,
Bug Report: The 'Next SLA Breach' column in views is not sorting correctly
We have a view that shows all our 'High' priority tickets, and we sort it by the 'Next SLA Breach' column to see which tickets need our immediate attention. However, the sorting is not working as e...
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Admin Jones created an article,
Setting User Roles and Permissions
Understanding User RolesRoles allow you to control what different users can see and do within your account. This is crucial for security and proper workflow management.Default RolesAdmin: Has full ...
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Admin Jones created an article,
How to Upgrade or Downgrade Your Subscription Plan
Managing Your SubscriptionYou can change your subscription plan at any time from your account settings. This article explains how to upgrade for more features or downgrade to a different tier.Steps...
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Admin Jones created an article,
Connecting to Google Drive for File Management
Google Drive IntegrationStreamline your file management by connecting your Google Drive account. This allows you to attach files from Drive directly to tasks without leaving our platform.Benefits o...
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Admin Jones created an article,
How to Configure Two-Factor Authentication (2FA)
OverviewTwo-factor authentication (2FA) adds a critical extra layer of security to your account by requiring a second verification factor beyond just your password. This guide will walk you through...