Discussion: Best Practices for Managing a Large Knowledge Base
Our company's knowledge base has grown to over 1,000 articles, and we're starting to struggle with maintaining its quality and organization. I'm curious to know how other large teams are managing their knowledge bases. What are your review processes for outdated content? Do you have a dedicated content manager? What's the best way to handle article suggestions from a large support team? We're considering implementing a quarterly content audit, but I'm worried about the time commitment. Any advice on tools, workflows, or strategies would be incredibly helpful. Let's share what works and what doesn't!
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