Understanding Your First Invoice

Decoding Your Invoice

Your first invoice might look complex, but it's easy to understand once you know what to look for. This guide breaks down the key sections of our standard invoice.

Invoice Sections Explained

• Account Summary: Shows your account number, billing period, and invoice date.
• Previous Balance: Displays any outstanding amount from the previous billing cycle.
• New Charges: Details all the new charges for the current period, including subscription fees, usage charges, and any one-time purchases.
• Payments & Credits: Lists all payments and credits applied to your account during the billing period.
• Total Amount Due: The final balance you need to pay.

Common Questions

Why is my first bill higher than expected?
Your first bill may include a pro-rated charge from the date you signed up until the start of your first full billing cycle, in addition to the charge for the upcoming cycle.