Setting Up and Using the Web Widget

Configuring the Web Widget

The Web Widget allows you to embed help center articles, live chat, and contact forms directly into your website or product.

Installation

1. Go to 'Settings' > 'Channels' > 'Widget'.
2. Customize the widget's appearance and settings.
3. Once configured, click the 'Setup' tab.
4. Copy the provided JavaScript code snippet.
5. Paste this snippet into the HTML of your website, just before the closing </body> tag.

Customization Options

From the Widget settings page, you can customize:

• Channels: Choose which channels to enable. You can offer Help Center search, Live Chat, and/or a Contact Form.
• Appearance: Set the color theme, z-index (to control stacking), and position on the page.
• Security: Restrict the widget to display only on specific domains for security.

Contextual Help

Using our advanced JavaScript API, you can provide contextual help by pre-filling fields or suggesting specific articles based on the page the user is viewing. Please refer to our developer documentation for more details.