Agent Wilson
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Activity overview
Latest activity by Agent Wilson-
Agent Wilson created a post,
Bug Report: Scheduled Reports are Failing to Run
For the past two weeks, none of our scheduled reports have been delivered to our inboxes. These are daily reports that have been running without issue for over a year. We have not made any changes ...
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Agent Wilson created a post,
How-To Question: Best Practices for Setting Up an SLA Policy for VIP Customers?
We've recently launched a premium support tier for our VIP customers and I need to configure a specific SLA policy for them. I'm not sure about the best way to structure this. Should I create a new...
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Agent Wilson created a post,
Discussion: What Are Your Favorite Time-Saving Tips and Tricks?
As support professionals, we're always looking for ways to be more efficient and productive. I'm curious to know what time-saving tips and tricks you've discovered that have helped you in your role...
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Agent Wilson created a post,
Bug Report: Search Results in Help Center Are Not Accurate
We've been getting reports from our customers that the search results in our Help Center are not accurate. They're searching for specific keywords that are in the titles of our articles, but the ar...
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Agent Wilson created a post,
Question: How to set up a satisfaction survey to be sent out 24 hours after a ticket is solved?
We would like to set up a satisfaction survey to be sent out to our customers 24 hours after their ticket is solved. I have been looking at the automation settings, but I can't seem to find a way t...
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Agent Wilson created a post,
Bug: The 'next ticket' button sometimes skips tickets in the queue
We have been noticing some strange behavior with the 'next ticket' button. On several occasions, we have had agents report that when they click the 'next ticket' button, it skips over one or more t...
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Agent Wilson created an article,
Best Practices for Organizing Your Workspace
Tips for an Organized WorkspaceA well-organized workspace can significantly improve your team's productivity and efficiency. Here are some best practices we recommend.Recommended StrategiesConsiste...
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Agent Wilson created an article,
Troubleshooting Common Login Issues
Can't Log In?Experiencing trouble logging in can be frustrating. This guide covers the most common issues and how to resolve them.Common Problems and SolutionsIncorrect Password: The most common is...
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Agent Wilson created an article,
How to Set Up Recurring Tasks
Automate Your Workflow with Recurring TasksFor tasks that need to be done on a regular schedule (e.g., weekly reports, daily check-ins), you can set them to recur automatically.Setting a Task to Re...
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Agent Wilson created an article,
Understanding Your Dashboard and Analytics
Making Sense of Your Analytics DashboardThe Analytics Dashboard gives you a high-level overview of your account's performance and key metrics. This guide explains each component.Key Metrics Explain...