Agent Brown
- Total activity 27
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Activity overview
Latest activity by Agent Brown-
Agent Brown created a post,
Bug Report: The 'Undo' function in the editor is unreliable
I've been experiencing a frustrating issue with the 'Undo' function (Ctrl+Z) in the ticket comment editor. It seems to be very unreliable. Sometimes it works as expected, but other times it will un...
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Agent Brown created a post,
How-To: Is there a way to create a personal, private view that only I can see?
I would like to create a few custom views for my own personal workflow, but I don't want to clutter up the shared views list for the rest of the team. Is there a way to create a view that is only v...
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Agent Brown created a post,
How-To: Using the Zendesk API to create tickets
We're looking to use the Zendesk API to create tickets from our own internal system. We've looked at the documentation, but we're not sure where to start. Can someone please provide a simple, step-...
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Agent Brown created a post,
Discussion: How do you handle support for customers on a free plan?
Our company offers both a free and a paid version of our product. We're currently struggling to find the right balance in providing support for our free users. We want to be helpful, but we also ne...
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Agent Brown created a post,
Idea: A 'merge users' feature
We often have situations where a customer will contact us from multiple email addresses, which results in them having multiple user profiles in our system. This can be a real pain to deal with, as ...
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Agent Brown created a post,
Question: How to set up a trigger to automatically assign tickets based on keywords in the subject line?
We would like to set up a trigger that will automatically assign tickets to the appropriate group based on keywords in the subject line. For example, if a ticket has the word 'billing' in the subje...
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Agent Brown created a post,
Discussion: How do you measure agent productivity?
I'm interested in learning how other companies are measuring agent productivity. We are currently looking at metrics like tickets solved per day and average handle time, but I'm not sure that these...
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Agent Brown created an article,
How to Manage Your Email Subscription Preferences
Control the Emails You ReceiveWe send out occasional emails about product updates, news, and special offers. You can easily manage your subscription preferences to control what you receive.Updating...
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Agent Brown created an article,
Understanding Our Data Privacy and Security Policies
Our Commitment to Your SecurityWe take the security and privacy of your data very seriously. This document provides an overview of the measures we take to protect your information.Key Security Meas...
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Agent Brown created an article,
Understanding Your Dashboard: A Complete Guide
Welcome to Your DashboardThe dashboard is your central hub for all activity. This guide provides an overview of its key components.Key Dashboard WidgetsActivity Feed: Shows a real-time stream of re...